Get in touch with the Smartbet desk

The Smartbet research desk runs correspondence through one editorial inbox. We answer questions about the pages you read on this site — Hot Now explanations, accumulator ladder mechanics, live board descriptions, cashier overviews. We do not handle real-money transactions, disputed settlements or account limits; those belong with the Smartbet operator.

Editorial feedback

A Hot Now description that no longer matches the slate, a boost tier that is out of date, a live market explanation that feels off, a broken link — all good reasons to write. Include the URL of the page you were reading; it helps us route your message to the right editor.

Operator-level issues

Telebirr or CBE Birr deposit problems, slips that settled wrongly, boost not applied, jackpot card not credited, KYC reviews, account closure, self-exclusion — all of these must go to the Smartbet operator. We have no access to your account.

Channels

Email [email protected], listed in the footer. Subject line tags:

• [picks] — Hot Now content feedback.
• [boost] — accumulator ladder descriptions.
• [edit] — general corrections.
• [rg] — responsible gambling content.
• [press] / [privacy] — press and privacy requests.

The "Research desk chat" entry in the footer is the research desk’s label, routing to operator-side support when the topic concerns your account.

What to expect

Each message is read by a person. Replies within two working days — same day for simple fixes, longer when a guide needs rewriting.

Press, privacy, partnerships

Same address, appropriate tag. Privacy requests follow the process set out in our privacy policy.